Merchandise Return And Exchange Policy (Non-Warranty)
All Warranty Returns, Merchandise Returns and Merchandise Exchanges require a Return Material Authorization Number (RMA Number). No Items Will Be Accepted Without One Being Issued! Please call 800-380-2540 between the hours of 10:00 AM and 4:00 PM MST Monday—Friday to obtain an RMA number. To return an item to GG&G, repackage it securely with the RMA number clearly marked on the outside of the package. No Packages Will Be Accepted Without An RMA Number Marked On The Outside Of The Box. Merchandise returned without authorization will be refused, and the carrier will charge you for freight in both directions. We highly recommend you use a carrier that offers the ability to track your package and that you insure the package for the full value of the product. GG&G Inc. will not be responsible for any packages that are lost while being shipped to GG&G.
All warranties for non GG&G manufactured products are through the original manufacturer. GG&G does not warrant any non GG&G manufactured products it sells. You must contact the manufacturer directly for legitimate warranty claims.
Merchandise Return Policy (Non-Warranty) And Merchandise Exchange Policy:
GG&G retail customers returning merchandise within 15 days of receipt of their order for any non-warranty reason will receive a full refund for the cost of the product (less shipping) subject to the provisions below. Please note that returns, refunds and exchanges may take up to three weeks to process, not including transit time. The refund will be credited to the credit card or PayPal account used in the transaction.
If you did not purchase the GG&G product directly from GG&G, and wish to return or exchange the product, you must contact the company or dealer you originally purchased the item from to arrange the return or exchange.
We understand that a customer may wish to exchange a GG&G product for another GG&G product for any number of reasons. Exchanged products must have been purchased directly from GG&G and for the purpose of an exchange, must do so within 15 days of receipt of their order. In addition, exchanges are subject to the following provisions:
All merchandise being returned for credit or exchange must be returned in a non-descript box or envelope with the RMA number clearly visible. Merchandise must include the original GG&G packaging, including header card, instructions and hardware (if applicable) and be in new, unused condition and not have any scratches, scuffs, or other markings, or full credit may not be issued. All items being returned for a refund or exchange will be inspected and if found to be used or damaged, a handling fee of 15% ($10.00 minimum) may be applied at our discretion. The product will then be shipped back to the customer at their expense.
If merchandise is returned for credit later than 15 days from the receipt of your order, a 15% restocking charge will be deducted from the refund with a $10.00 minimum charge. GG&G WILL NOT accept returns under any circumstances after 30 days from the date of delivery. In addition, GG&G will not accept returns which have a cost of $25.00 or less, due to processing costs. Shipping costs and any applicable sales tax charged as part of the original purchase will not be considered as part of the exchange or credit. Only the original cost of the product will be considered.
Discontinued, “Discounted Good Stuff,” or special order products cannot be returned for refund or exchange.
Optics that had mounts or rings of any type or kind attached or installed to them or onto them cannot be returned for a refund.
Complementary Products (Not Manufactured By GG&G)
Items that are unused and in the original sealed packaging can be returned subject to a 15% restocking fee. If the packaging has been opened or damaged; the unused product may be subject to a 25% restocking fee. Please note that if you are experiencing issues with any complementary products, we will direct you to work directly with the manufacturer of the item first.